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Terms & Conditions

Terms & Conditions


The use of our website is subject to the following terms and conditions as outlined below please pay close attention to these. The use of our website is conditional on your acceptance of these terms and conditions. These terms and conditions do not affect your statutory rights.


A contract for sale between you and Light Hearted Limited will only exist once we have sent confirmation via email that your order has been accepted.


Trading Name

This site is owned and managed by Light Hearted Limited, registered in England and Wales, Company Number: 07924980. The registered office is: 126 The Avenue, Nunthorpe, Middlesbrough, Cleveland, TS7 0AH.



You have the right to cancel the contract up to 7 working days starting the day after delivery of goods. You do not have to give any reason for cancellation; however, a brief explanation will help us to improve the service we offer to customers in the future. If you cancel the contract within this time you are required to return the product(s) to us at your own cost. During the cancellation period please take care of the products in order for a refund to be given. You are advised to return the product in the original packaging to ensure that the product is not damaged on the return journey. We also advise you to receive proof of postage in case the items returned go missing in the postal system.


Any payments you have made will be refunded in full within 28 days from receipt of the goods back to us. In the event you fail to return the goods, we will collect them directly from you. This will then result in a charge to you for the cost of collection. If you fail to take reasonable care of the goods before they are returned and this subsequently results in damage to our goods we will charge you for the reduction in value. This cancellation policy does not affect your legal rights.


If you wish to exercise the right to cancel the contract and your order prior to us dispatching your goods, please email sales@light-hearted.co.uk



 Light Hearted takes the publishing of information and picture images on our website with a great deal of care and accuracy. Unfortunately however, Light Hearted cannot guarantee that this information will be error free. We try to ensure that all product information is correct, although variations may occur from time to time. All measurements quoted are approximate and the reproduction of colours will be dependent on the setting of individual screens and publishing processes.



Light Hearted products comply with the appropriate safety regulations. If a product has to be recalled for any reason, we will notify you immediately we are aware of this.


Pricing & Stock Availability

We reserve the right to change the price and product availability without prior notice. Light Hearted Ltd also reserves the right to change, modify, remove or substitute any of the information on the website without prior notice. Our prices are correct at time of publishing.


From time to time we offer discounts and promotions in the form of vouchers or flyers, if you are fortunate to receive these vouchers please note that they may be only used once per household.



Our company brand name and the logo are owned by Light Hearted Ltd. We acknowledge and accept the copyright of the manufacturers and distributors and suppliers of their products, brands, images and artwork. All material used in the publications is supplied by and used with the permission of its owner or UK distributer. You are permitted to use the information published to help you make purchase decisions only. Under no circumstances are you permitted to use or copy any material on this website for any other purpose.


Terms and Conditions Changes & Updates

The terms and conditions printed here were published on 18th January 2013. These terms apply to your order. We reserve the right to change our terms and conditions at any time, if this happens the new terms and conditions will apply to future orders. If these terms and conditions are updated, previous versions of our standard terms and conditions will be available on this site.


Credit Card Payment Security

We take security very seriously which is why we have chosen to use online credit card processing facilities provided by PayPal.


PayPal are a leading provider of e-commerce payment solutions. They are processing for other large companies such as EBay etc


Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) All information submitted by you is totally private and confidential and will not be used for any purpose other than to complete any purchase made by you. The information gathered is provided by the customer in the process of ordering. We may contact you from time to time to let you know of any news from our site. However, we will never supply your information to any other party for any other purpose whatsoever. If you do not wish to receive any email or mail shots from us or have any privacy matters please email us at sales@light-hearted.co.uk